FAQ — Simply Well Healthcare

Question 1

What is Direct Primary Care (DPC)?

Accepted Answer

Direct Primary Care is a healthcare model where patients pay a flat monthly membership fee directly to their provider — no insurance billing, no copays, no surprise costs. This allows providers to spend more time with each patient and offer a higher level of personalized care.

Question 2

Is DPC the same as concierge medicine?

Accepted Answer

They're similar but not the same. Concierge medicine typically charges higher fees and often still bills insurance on top of the membership fee. DPC is generally more affordable and does not involve insurance billing for primary care services.

Question 3

Do I still need health insurance with DPC?

Accepted Answer

DPC covers your primary care needs, but it does not replace insurance for hospitalizations, specialist visits, surgeries, or emergencies. We recommend pairing your DPC membership with a high-deductible health plan or health-sharing ministry for catastrophic coverage.

Question 4

Is this a form of insurance?

Accepted Answer

No. Simply Well Healthcare is not insurance and we do not bill insurance. Your monthly membership fee is paid directly to us for primary care services. DPC is a direct relationship between you and your provider — no insurance middleman, no claims, no denials. We recommend keeping a separate insurance plan for hospitalizations, specialist care, and emergencies.

Question 5

How much does a membership cost?

Accepted Answer

Membership pricing varies by plan (individual, family, senior). Contact us directly for current rates — we're committed to keeping our pricing transparent and affordable.

Question 6

Is there a long-term contract?

Accepted Answer

No. Our memberships are month-to-month with no long-term commitment. You can cancel at any time.

Question 7

What's included in my membership?

Accepted Answer

Your membership includes unlimited office visits, same-day or next-day appointments, direct provider access via text, phone, and video, preventive care, chronic condition management, medication management, and more.

Question 8

Are there any additional fees?

Accepted Answer

Your monthly membership covers all primary care services. Some things like lab work, imaging, or specialist referrals may have separate costs — but we work hard to find you the most affordable options.

Question 9

How do I reach my provider?

Accepted Answer

Members can reach their provider directly via text, phone call, or video chat. We also offer same-day and next-day in-person appointments.

Question 10

What are your hours?

Accepted Answer

Our office hours are by appointment. However, members have direct access to their provider for urgent questions outside of regular hours — we're just a text or call away.

Question 11

What if I need care after hours?

Accepted Answer

Members can text or call their provider for after-hours concerns. For true emergencies, please call 911 or go to your nearest emergency room.

Question 12

Do you see children?

Accepted Answer

Yes! We see all ages, there are some restrictions to what we can do via telemedicine but we will do everything possible.

Question 13

Do you prescribe medications?

Accepted Answer

Yes. We can prescribe medications as part of your care. We also work to find the most affordable options for our members, including generic alternatives and discount programs.

Question 14

Can you order lab work?

Accepted Answer

Yes. We can order lab work and often have access to significantly discounted lab rates for our members. Lab costs are separate from the membership fee.

Question 15

Do you offer telehealth visits?

Accepted Answer

Absolutely. Members can have phone or video visits for many concerns — no need to come in for every issue.

Frequently Asked Questions

About DPC

Membership & Pricing

Access & Communication

Services

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