Frequently Asked Questions

Put simply: your doctor is there when you need them.

With Simply Well Healthcare, you have direct access to your provider through telemedicine visits, phone calls, secure text, and portal messaging.  Appointments are typically available same day or next day, so you won’t be waiting weeks or months to be seen. Telemedicine visits are unhurried and can last 30–60 minutes or longer when needed, giving you time to fully address your concerns.

You can also send direct messages through text or the patient portal for quick questions and timely responses—no call centers, no delays.

Yes. While a membership provides priority access to care and the best overall value, we understand it may not be the right fit for everyone at this time.

For those who prefer not to enroll, we offer one-time, pay-per-visit appointments for acute concerns. These visits are billed as a single flat fee with no hidden charges or surprise billing.

Yes, DPC does not qualify as an insurance plan.  We recommend that all patients maintain health insurance coverage (if available), especially for preventive care benefits, specialist visits, hospital care, and emergency services that fall outside the scope of Direct Primary Care.

Your insurance may still be used for:

• Annual preventive screenings and wellness exams (when covered)
• Specialist visits and referrals
• Imaging, labs, and hospital-based services
• Emergency and urgent care needs

How DPC Complements Your Insurance

Your Direct Primary Care membership is designed to be your primary point of contact for everyday healthcare needs, including:

• Same-day or next-day illness visits
• Chronic condition management
• Medication management
• Ongoing communication with your provider
• Preventive guidance and lifestyle support

The Best of Both Models

By combining insurance with Direct Primary Care, patients benefit from:

• Lower out-of-pocket costs for everyday care
• Faster access to their primary provider
• More time and attention during visits
• Financial protection for major medical events

Insurance protects you from high-cost emergencies, while Direct Primary Care provides accessible, personalized day-to-day care without copays or barriers.

No, however the initial enrollment is for 3 months (billed monthly) and then the membership switches to a month to month format. There is a $100 enrollment fee for all members.  We do ask for a 30-day notice if you are cancelling membership.  

Membership Commitment:

When you join Simply Well Healthcare, we ask for a short initial commitment of three (3) months.

This initial period is important because it allows time to:

• Establish your care relationship
• Address your immediate and ongoing health needs
• Help you fully experience the benefits of Direct Primary Care

After the first three months, your membership automatically converts to a month-to-month plan, giving you full flexibility to continue or cancel at any time.

Why is there a Commitment:

Unlike traditional healthcare visits, Direct Primary Care is built on ongoing relationships, not one-time appointments. The initial commitment helps ensure:

• Consistent access to your provider
• Continuity of care for chronic and preventive needs
• A stable, affordable membership structure for all patients

Once your first three months are complete:

• Your plan becomes month-to-month
• You may cancel at any time with no long-term contract
• You remain in full control of your membership

Direct Primary Care membership does not include:

• Emergency room or hospital admissions
• Specialist visits
• Imaging fees (MRI, CT, ultrasound), discounted options are available if not using insurance
• Laboratory fees, discounted options are available if not using insurance
• Medication cost (discounted options available and we can work with you for a personalized plan)